These Terms of Service govern your access to and use of Re-Doc, including our website, web application, APIs, document-processing tools, and related services (the "Services").
By creating an account, accessing the Services, uploading a document, clicking "Process Document," purchasing a subscription, or otherwise using Re-Doc, you agree to these Terms. Uploads are also subject to the Upload Authorization shown before processing begins.
If you are using Re-Doc on behalf of a company, organization, client, or other legal entity, you confirm that you have authority to bind that entity to these Terms. In that case, "you" and "Customer" refer to that entity.
If you do not agree to these Terms, you must not access or use the Services.
Please read Section 12 (Disclaimers and Limitation of Liability) and Section 13 (Indemnity) carefully. They limit Re-Doc's responsibility and set out your responsibilities.
Re-Doc is operated by CypherLayer Technologies Private Limited, a company incorporated in India. Re-Doc provides document redaction, anonymization, pseudonymization, replacement, document conversion, and related document-processing services.
Your use of Re-Doc is also governed by the Privacy Policy, the Upload Authorization, the Data Processing Addendum where applicable, the Subprocessor List, and any applicable order form, invoice, subscription plan, or enterprise agreement. These documents are incorporated into these Terms by reference to the extent they apply to your use of the Services. The Data Processing Addendum and the current Subprocessor List are not published on our website; a copy of either is available at any time on request at compliance@re-doc.com. They apply whether or not you request a copy.
Where Re-Doc processes personal data on behalf of a business, enterprise, organization, or customer, Re-Doc's Data Processing Addendum applies unless a separate signed agreement provides otherwise.
To use certain features of Re-Doc, you must create or access an account. You are responsible for maintaining the security of your account and for all activity that occurs through your account, and for keeping your account information accurate and up to date.
You must not:
You must notify Re-Doc promptly if you suspect unauthorized access to your account or any misuse of the Services.
You are responsible for ensuring that you have the necessary rights, permissions, consents, notices, approvals, legal bases, and authority to upload documents to Re-Doc and to have those documents processed through the Services.
If you upload documents on behalf of an organization, client, employer, customer, patient, data subject, data principal, legal entity, or other third party, you confirm that you are authorized to do so.
You must not upload documents to Re-Doc if you do not have the right or authority to process those documents using the Services.
You are responsible for ensuring that your use of Re-Doc complies with laws, regulations, contracts, confidentiality obligations, professional duties, court orders, client instructions, internal policies, and other obligations that apply to you or to the documents you upload.
Re-Doc is not responsible for verifying whether you have the legal right to upload or process a particular document.
"Uploaded Content" means any document, file, text, image, data, instruction, configuration, or other content that you submit to Re-Doc for processing. "Generated Output" means any redacted document, anonymized document, pseudonymized document, converted file, extracted text, replacement text, processing report, or other output generated by the Services.
You retain ownership of your Uploaded Content. Re-Doc does not claim ownership of the documents you upload or the Generated Outputs created for you through the Services.
You grant Re-Doc a limited, non-exclusive, worldwide license to host, copy, transmit, process, convert, analyze, transform, redact, anonymize, pseudonymize, generate, display, and make available your Uploaded Content and Generated Outputs solely as necessary to provide, secure, support, and operate the Services. This license exists only for the purpose of providing the Services and does not permit Re-Doc to sell your documents or use them for unrelated purposes.
You are responsible for:
Re-Doc may remove, restrict, suspend, or refuse to process Uploaded Content if we reasonably believe that the content or your use of the Services violates these Terms, applicable law, third-party rights, platform security, or acceptable use requirements.
Re-Doc may use AI-assisted processing to help identify, classify, redact, anonymize, pseudonymize, replace, or transform information in documents.
You understand that AI-assisted systems may not be perfect. AI-assisted processing may produce incomplete, inaccurate, inconsistent, unexpected, or unsuitable results. It may fail to detect certain sensitive information, incorrectly identify non-sensitive information, alter meaning, produce formatting issues, or generate replacements that require human review.
You are responsible for reviewing all Generated Outputs before sharing, publishing, submitting, relying on, or using them in any legal, medical, financial, regulatory, professional, compliance, business, or operational workflow.
Re-Doc does not guarantee that any Generated Output:
You should not rely on Re-Doc as a substitute for human review, legal review, compliance review, professional judgment, or internal approval processes where such review is required.
Re-Doc provides document-processing technology. Re-Doc does not provide legal, medical, financial, tax, accounting, regulatory, compliance, professional, or risk-management advice. Any information, suggestions, classifications, redactions, replacements, anonymizations, pseudonymizations, reports, or outputs generated through the Services are provided for document-processing purposes only. You are responsible for obtaining professional advice where required.
Use of Re-Doc does not guarantee compliance with any law, regulation, contractual obligation, court order, disclosure rule, privacy framework, medical standard, financial requirement, professional duty, or industry policy.
You agree to use Re-Doc only for lawful, authorized, and appropriate purposes.
You must not use the Services to:
Re-Doc may investigate suspected violations of this section and may suspend, restrict, or terminate access to the Services where we reasonably believe misuse has occurred.
Some Re-Doc features are offered as paid subscriptions, usage-based plans, enterprise plans, or custom plans. You agree to pay all fees associated with your selected plan, order, invoice, or subscription, and to keep your billing information accurate and your payment method valid and authorized. Payments are processed by third-party payment providers; Re-Doc does not store complete card numbers on its own systems.
Unless otherwise stated in a written agreement:
Re-Doc may update pricing, plans, usage limits, or billing methods from time to time. Where a pricing change affects an active paid subscription, Re-Doc will provide notice where required by applicable law, contract, or platform practice.
Free trials, free pages, and promotional credits may be subject to page, file, feature, and fair-use limits. They have no cash value and may not be transferred, resold, exchanged, or redeemed for money. Re-Doc may modify, suspend, or end free trials, credits, beta access, or promotional offers at any time unless otherwise stated in a written agreement, and may restrict or suspend access if we reasonably believe that a user is abusing free trials, promotional credits, account creation, referral systems, or usage limits.
Re-Doc's handling of account information, uploaded documents, generated outputs, metadata, logs, cookies, and analytics information is described in our Privacy Policy. Unless deleted earlier or agreed otherwise, uploaded documents and generated outputs are automatically deleted after 30 days. Re-Doc does not use uploaded documents or generated outputs to train its own artificial intelligence or machine learning models, and does not sell uploaded documents, generated outputs, or customer information.
Re-Doc uses third-party service providers and subprocessors for hosting, authentication, payments, analytics, OCR, document conversion, AI-assisted processing, infrastructure, and security. Some subprocessors may process uploaded documents, extracted text, generated outputs, filenames, metadata, or account information where necessary to provide the selected workflow. By using the Services, you consent to Re-Doc's use of subprocessors as described in this section. The current Subprocessor List is available on request at compliance@re-doc.com. Re-Doc may add or replace subprocessors from time to time.
AI-assisted processing of document content is routed only to Zero Data Retention endpoints, under which the AI model provider does not store prompts, document content, extracted text, or model outputs after the request is completed and does not use them for training. This will continue to apply if AI providers change.
On-premise deployments. The subprocessors, third-party services, AI processing, and retention described in this section apply only to the Re-Doc cloud app. Where Re-Doc is deployed on-premise on a customer's own infrastructure, Uploaded Content and Generated Outputs are processed within the customer's environment and are not sent to Re-Doc or to third-party services. On-premise deployments are available on request and are governed by a separate written agreement, which controls over these Terms to the extent of any conflict.
Re-Doc takes reasonable technical and organizational measures designed to protect the Services and your information, but no online service, transmission method, hosting environment, or processing system can be guaranteed to be completely secure. You are responsible for securing your account and devices, restricting access to and securely storing downloaded outputs, and complying with your own security, confidentiality, regulatory, and professional obligations.
Re-Doc is not responsible for loss, disclosure, misuse, or unauthorized access that occurs after a document or generated output is downloaded from the Services, except to the extent caused by Re-Doc's breach of these Terms or applicable law.
Re-Doc and its licensors own all rights, title, and interest in and to the Services, including the software, platform, user interface, workflows, designs, templates, documentation, technology, algorithms, models, prompts, system instructions, product names, trademarks, logos, and other materials provided by Re-Doc. These Terms do not transfer any ownership rights in the Services to you.
Subject to these Terms and your subscription plan, Re-Doc grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business or personal purposes.
You must not:
You retain ownership of your Uploaded Content and Generated Outputs as described in Section 4.
You agree that Re-Doc may use any feedback, suggestions, or ideas you provide about the Services without restriction or obligation to you. Providing feedback does not give you any ownership rights in Re-Doc, the Services, or any improvements based on that feedback.
Re-Doc aims to provide reliable and secure Services, but we do not guarantee that the Services will be uninterrupted, error-free, or available at all times. The Services may be unavailable or affected due to maintenance, technical failures, third-party provider outages, security incidents, legal or regulatory restrictions, or circumstances beyond Re-Doc's reasonable control. Re-Doc may modify, update, improve, suspend, restrict, discontinue, or replace any part of the Services from time to time. Where a material change significantly affects an active paid subscription, Re-Doc will provide notice where reasonably practicable or where required by applicable law or contract.
Beta, preview, experimental, or pilot features may be incomplete, contain errors, produce inaccurate or inconsistent results, change without notice, or be discontinued at any time, and may not be suitable for production, legal, regulatory, medical, financial, or high-risk use without independent review. You use such features at your own discretion and risk.
The Services may link to or rely on third-party websites, services, payment pages, and authentication providers that Re-Doc does not control, and which may be governed by their own terms and privacy policies. Re-Doc is not responsible for any loss, damage, disclosure, interruption, or issue caused by third-party services, except to the extent required by applicable law or expressly agreed in writing.
Re-Doc may suspend, restrict, or terminate your access to the Services if we reasonably believe that:
Where reasonably practicable, Re-Doc may provide notice before suspension or termination, but we may act without prior notice where urgent action is needed to protect the Services, customers, third parties, or Re-Doc.
You may stop using the Services at any time. Termination or suspension does not relieve you of payment obligations incurred before termination.
After termination, Re-Doc may delete or disable access to Uploaded Content and Generated Outputs according to the retention practices described in the Privacy Policy, unless a separate written agreement provides otherwise.
Sections that by their nature should survive termination will continue to apply, including sections relating to ownership, payment obligations, disclaimers, limitation of liability, indemnity, confidentiality where applicable, data handling, governing law, and dispute resolution.
The Services are provided on an "as is" and "as available" basis to the maximum extent permitted by applicable law.
Re-Doc does not warrant that the Services will be uninterrupted, secure, error-free, accurate, complete, or suitable for every use case.
Re-Doc does not warrant that any Generated Output will:
You are responsible for determining whether the Services and Generated Outputs are appropriate for your intended use.
Nothing in these Terms excludes warranties, rights, or remedies that cannot be excluded under applicable law.
To the maximum extent permitted by applicable law, Re-Doc, its directors, officers, employees, contractors, affiliates, suppliers, and subprocessors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of business, loss of goodwill, loss of data, loss of use, business interruption, reputational harm, or cost of substitute services.
To the maximum extent permitted by applicable law, Re-Doc's total aggregate liability arising out of or relating to the Services, these Terms, Uploaded Content, Generated Outputs, or any related claim will not exceed the amount paid by you to Re-Doc for the Services giving rise to the claim during the three months immediately preceding the event giving rise to liability.
If you used the Services without paying any fees, Re-Doc's total aggregate liability will be limited to the maximum extent permitted by applicable law.
The limitations in this section apply regardless of the legal theory of liability, whether based on contract, tort, negligence, strict liability, statute, equity, or otherwise, even if Re-Doc has been advised of the possibility of such damages.
Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud, willful misconduct, or any other liability that applicable law does not permit to be excluded or limited.
You agree to defend, indemnify, and hold harmless Re-Doc, CypherLayer Technologies Private Limited, and their directors, officers, employees, contractors, affiliates, suppliers, and subprocessors from and against any claims, damages, liabilities, losses, costs, expenses, penalties, fines, and fees, including reasonable legal fees, arising out of or related to:
Re-Doc may assume control of the defense of any claim subject to indemnification, and you agree to cooperate with Re-Doc in defending such claims.
You must not settle any claim in a way that imposes liability or obligations on Re-Doc without Re-Doc's prior written consent.
These Terms, and any dispute, claim, or controversy arising out of or relating to these Terms, the Services, Uploaded Content, Generated Outputs, or your use of Re-Doc, will be governed by the laws of India, without regard to conflict of law principles.
The parties agree to first attempt to resolve any dispute in good faith by contacting each other and providing a reasonable opportunity to respond.
If the dispute cannot be resolved informally, the competent courts at Haldwani, District Nainital, Uttarakhand, India, being the jurisdiction of Re-Doc's registered office, will have exclusive jurisdiction, provided that such courts have jurisdiction under applicable law.
Nothing in this section prevents either party from seeking urgent injunctive, equitable, or protective relief where necessary to protect confidential information, intellectual property, customer data, platform security, or the integrity of the Services.
Nothing in these Terms limits any rights, remedies, or forums that cannot be excluded or restricted under applicable law.
For enterprise customers, a separate order form, master services agreement, Data Processing Addendum, or enterprise agreement may specify different governing law, jurisdiction, arbitration, or dispute-resolution terms.
Re-Doc may update these Terms from time to time. When we update these Terms, we will revise the "Effective Date" at the top of the Terms. If we make material changes, we may provide notice through the Services, by email, through an account notification, or by other reasonable means.
Your continued use of the Services after updated Terms become effective means that you accept the updated Terms. If you do not agree to the updated Terms, you must stop using the Services. Where required by applicable law or contract, Re-Doc will provide additional notice or obtain consent before applying certain material changes.
These Terms, together with the documents listed in Section 1, form the agreement between you and Re-Doc regarding your use of the Services. If there is a conflict between these Terms and a signed enterprise agreement, the signed enterprise agreement will control to the extent of the conflict. If there is a conflict between these Terms and a Data Processing Addendum regarding personal data processing, the Data Processing Addendum will control for that data-processing issue.
You may not assign or transfer these Terms or your rights under them without Re-Doc's prior written consent. Re-Doc may assign or transfer these Terms in connection with a merger, acquisition, restructuring, sale of assets, financing, change of control, corporate reorganization, or transfer of business operations.
If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining parts will remain in effect. The invalid or unenforceable provision will be interpreted or replaced to the extent necessary to make it enforceable while preserving its original intent as closely as possible. A failure by Re-Doc to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
Re-Doc will not be responsible for delays, failures, or interruptions caused by events beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, internet or hosting failures, third-party provider outages, cyberattacks, government action, legal restrictions, power failures, or other force majeure events.
Re-Doc may provide notices by email, through the Services, through account notifications, or by posting updates on the website. You are responsible for keeping your account email address accurate and up to date. You agree that communications, agreements, notices, disclosures, and other documents provided electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.
CypherLayer Technologies Private Limited
Operator of Re-Doc
Email: support@re-doc.com
Compliance requests: compliance@re-doc.com