Privacy Policy

1. Overview

Re-Doc ("we," "our," or "us") provides document redaction and anonymization services. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. By using our Services, you agree to this Policy.

2. Information We Collect

• •Account information you provide when you sign in, such as your name, email address, and profile picture.
• •Documents you upload for processing, such as PDFs, DOCX files, and images.
• •Usage and technical data, such as pages processed, features used, IP address, browser and device information, and log data.
• •Payment information, which is handled by our payment providers. We do not store full card numbers.

3. How We Use Your Information

We use the information we collect to:

• •Provide, operate, and maintain the Services you request, and return your processed output.
• •Evaluate accuracy, troubleshoot, secure, and improve the Services.*
• •Communicate with you, including support and important service updates.
• •Comply with our legal obligations and enforce our Terms of Service.

We do not use your documents or data to train our own AI or machine learning models.

4. How We Share Your Information

We share information only with:

• •Service providers that help us operate the Services, including cloud hosting, document and AI processing engines, payment processing, and analytics. They may process your information to provide these functions on our behalf. All document and AI processing is performed exclusively through Zero Data Retention (ZDR)-approved endpoints, which do not store your documents, prompts, or outputs after a request is processed, and never use your data to train their models. We have never opted into any data-sharing or model-training program.
• •Authorities or other parties when required by law, or to protect our rights, our users, or the public.
• •A successor entity in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information.

5. Data Security

We use reasonable technical and organizational measures, including encryption in transit, access controls, and authenticated sessions, to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain information only for as long as necessary to provide the Services and fulfill the purposes described in this Policy, unless a longer period is required by law. Uploaded documents are processed to produce your output and are not kept longer than needed for that purpose. All of our third-party AI processing runs through Zero Data Retention (ZDR)-approved endpoints, so your document content is never retained by those providers once a request completes. You can also submit a formal data-deletion request at any time by contacting support@re-doc.com, and we will permanently delete the associated data within 7 to 30 days of receiving and verifying your request.

7. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the processing of your personal information, and to object to certain processing. Residents of regions such as India (DPDP Act), the EU and UK (GDPR), and California (CCPA) may have additional rights. To make a request, contact us at support@re-doc.com. We do not sell personal information.

8. International Users

We operate from, and process information in, India and other countries. By using the Services, you consent to the transfer and processing of your information in countries that may have different data protection laws than your own. Where required, we apply appropriate safeguards for such transfers.

9. Children

Our Services are not intended for individuals under the age of 18, and we do not knowingly collect their personal information. If you believe a child has provided us information, please contact support@re-doc.com and we will delete it.

10. Changes to This Policy

We may update this Policy from time to time. We will post the updated version on this page with a new effective date. Your continued use of the Services after the changes take effect constitutes acceptance of the revised Policy.

11. Contact Us

If you have questions about this Policy or wish to exercise your privacy rights, contact us at support@re-doc.com.